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Waterloo Boosts Capacity to Support Customers Following Rapid Growth in Demand for Air Terminal Devices

Buildings across the UK need the right air terminal devices to suit each room – and we’ve made a major investment in our Kent factory, strengthening our ability to offer a fast, reliable supply of the biggest range of standard and bespoke products available.

Waterloo has seen a significant increase in sales volumes over the last year. The investment provides a robust framework for us to deliver exceptional customer service as demand continues to grow.

With our team growing by 25 percent in the second half of 2016, we have reorganised our factory space to increase capacity for greater speed and flexibility throughout the entire production process. It also means we can manufacture more products at the same time.

The investment has added an additional 1,000 m2 of space – with extra manufacturing workstations, additional warehousing for storing materials and finished products, a revamped paint shop and the packing area has been doubled, too.

Customer support is key, and this latest investment is all about delivering the best possible service.
We’re seeing increased interest across our entire range, including standard and custom-designed products, so we’re manufacturing a broader mix of air terminal devices. That means more painting, more packing and more deliveries.

Our factory-wide investment is integrated across all departments to make sure products go out on time and to the highest standard.

We’ve built in real flexibility so we can make a greater number of different products at the same time, paint more products, and store more products to meet customers’ needs for fast, reliable delivery.

We’ve also expanded our team to fuel the huge opportunities customers are seeing in the construction sector, and their need for high-quality air terminal devices.

New equipment includes a high-capacity, programmable cross-cut saw to support precise manufacturing and a new packing machine. There are major additions to the paint shop, too, with a new drying oven, auto-spraying equipment, a waste recover system and a manual booth for short-run orders.

The Waterloo factory in Aylesford, Kent includes design and engineering, manufacturing, two test labs, paint shop facilities and technical support.